How to Fix Burn-In on My Samsung OLED TV Screen

Discover how to address burn-in on your Samsung OLED TV using the Pixel Refresh function, preventative measures, and professional support options.

If you're seeing persistent ghosting or shadow marks on your Samsung OLED TV screen, you may be experiencing burn-in. This phenomenon occurs when static images are displayed for extended periods, causing uneven pixel wear. Fortunately, Samsung provides built-in solutions like the Pixel Refresh feature to help mitigate this issue.

1. What Is Burn-In and Why Does It Happen?

Burn-in refers to permanent or semi-permanent discoloration on your TV screen caused by prolonged exposure to static images. Unlike temporary image retention, burn-in does not disappear over time and can become more noticeable with continued use.

- Common causes include displaying static content like news tickers, video game UI elements, or logos for extended periods.

- OLED panels are more susceptible to burn-in than traditional LCD screens due to their self-emissive pixel technology.

- Issues often arise after months of repeated exposure to the same content without screen movement.

2. How to Use the Pixel Refresh Function

The Pixel Refresh feature is designed to help restore screen uniformity by adjusting pixel performance. Follow these steps to activate it:

1. Turn on your Samsung OLED TV and press the Home button on your remote.
2. Navigate to Settings > Picture > Picture Settings.
3. Select Pixel Refresh from the menu.
4. Choose the appropriate option based on your issue (e.g., "Run Now" or "Schedule").
5. Confirm your selection and allow the process to complete automatically.

Note: Certain features such as reservations, recordings, and voice commands may be temporarily unavailable during the Pixel Refresh process.

3. Additional Things to Check

Before running Pixel Refresh, ensure your TV is updated to the latest software version, as patches may improve burn-in prevention features:

1. Go to Settings > Support > Software Update.
2. Select Update Now and follow the on-screen instructions.

If the issue persists after using Pixel Refresh, consider contacting Samsung Service for further assistance.

4. Supported Samsung OLED TV Models

The Pixel Refresh feature is available on select Samsung OLED TV models, including:

- QN90B, QN95B, S90C, S95B, and later models.

For compatibility details, refer to your user manual or visit the official Samsung support website.

5. When Updates May Not Appear

If you don't see the Pixel Refresh option in your menu, it could be due to:

- An outdated software version requiring a manual update.

- Your specific model not supporting the feature.

- Regional restrictions or firmware limitations.

6. Preventing Future Burn-In

To minimize the risk of burn-in, follow these best practices:

- Avoid displaying static content like news tickers or video game interfaces for extended periods.

- Use motion backgrounds or screensavers when leaving your TV on standby.

- Adjust brightness settings to reduce pixel stress during prolonged use.

7. Related Samsung Support Topics

• How to update software on Samsung TVs

• How to enable screensaver mode on Samsung OLED TVs

• Contacting Samsung Service for TV repair assistance